Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@elleryroseboutique.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@elleryroseboutique.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elleryroseboutique.com.
Returns & Refund Policy
At Ellery Rose Boutique, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in the same condition as when you received it
- Have all original tags attached
- Be returned in its original packaging
- Include proof of purchase or your order number
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To request a return, please contact our customer service team at info@elleryroseboutiqe.com.
Please include your order number, the item(s) you would like to return, and the reason for the return.
Please do not send any items back before your return request has been approved and you have received return instructions from our customer service team.
Once your return request has been approved, we will provide you with the relevant return instructions and the applicable return address.
You can contact us at any time if you have questions about your return at info@elleryroseboutiqe.com.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at info@elleryroseboutiqe.com.
Please provide your order number and clear photographs of the item and the issue so that we can assess the situation and determine the appropriate solution.
If the issue is confirmed to be our responsibility, we will work with you to resolve it appropriately.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return.
These may include:
- Items that have been worn, washed, altered, or damaged after delivery
- Items without their original tags
- Items without their original packaging where the packaging is required for resale
- Gift cards
- Items clearly identified as non-returnable at the time of purchase
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items
Unless otherwise stated on the product page or required by applicable consumer law, sale items are subject to the same return conditions as other products.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
Exchanges
If you would like a different size, colour, or item, please contact our customer service team.
Where an exchange is available, we will provide instructions for returning the original item and arranging the replacement.
Availability of replacement items is subject to stock levels at the time the exchange is processed.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your return is approved, the refund will be issued to the original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and display the refund in your account.
If you have not received your refund after the applicable processing period, please contact us at info@elleryroseboutiqe.com.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer law, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns that are lost in transit before they reach us.
Contact Information
Store Name: Ellery Rose Boutique
Company Name: PJK Commerce
Company Address: Buikslotermeerplein 1676, Amsterdam, Noord-Holland, 1025 XL, The Netherlands
Company Registration Number: 42021678
Phone: +61 2 3815 0315
Email: info@elleryroseboutiqe.com
Warehouse Address: Unit 1/213 Marrickville Rd, Marrickville NSW 2204
Customer Service Hours:
Monday - Friday: 09:00 AM - 05:00 PM
Saturday: 10:00 AM - 05:00 PM
Sunday: 10:00 AM - 05:00 PM
We aim to respond to customer enquiries within 24 hours during business days.
Important
This Returns & Refund Policy is subject to applicable consumer protection laws. Nothing in this policy is intended to remove, restrict, or exclude any rights or remedies that cannot legally be excluded.